Internet Explorer 10 Display Issues

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For many people Internet Explorer 10 (IE10) is now their default web browser after the Queensland Health upgrade to Windows 7. There is a problem though with how IE10 can display the CKN site.

Built into Internet Explorer is a function called Compatibility View. This is a Microsoft feature that was intended to help better display older webpages that were designed for previous versions of Internet Explorer. However Compatibility View is problematic and can actually create problems for websites, such as CKN, that were designed for modern browsers. It can cause a properly functioning website to display as if it was on an old, obsolete version of Internet Explorer. We have noted that IE10 Compatibility View can render the CKN site as if it was on Internet Explorer 7 (IE7). Microsoft ceased support for Internet Explorer 7 in January 2015, and the CKN website was not designed to work with this obsolete browser.

If CKN looks like this in IE10 then it is likely to be a Compatibility View problem. Please contact your IT administrators and ask them to disable Compatibility View for

Mozilla Firefox is the Recommended Web Browser for CKN

On strong advice from eHealth Queensland the recommended web browser to use for CKN is Mozilla Firefox, which is a modern and secure web browser that does not pose the same display problems as Internet Explorer. Other modern browsers such as Google Chrome or Safari are also good alternatives. Many people have a CKN desktop icon installed on their computers, set to automatically open CKN in Mozilla Firefox.

If you do not have a CKN desktop icon then please contact your IT administrators and ask for it to be installed.

last updated: 
Wednesday, 22 June, 2016